Refund Policy
At Scentic Air, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.
Refund Eligibility
- Products must be returned within 30 days of purchase.
- Products must be unused, undamaged, and in their original packaging.
Refund Process
Contact our customer service team at info@scenticair.co.za or call us at +27 68 711 0901 to initiate a refund request.
Provide your order number, reason for the refund, and any supporting documentation.
Our team will review your request and notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 7 business days via the original payment method.
Exceptions
- Products that are personalized or customized cannot be refunded unless there is a manufacturing defect.
- Shipping costs are non-refundable, except in cases where the return is due to our error.
Contact Us
If you have any questions about our refund policy, please contact us:
- Email: info@scenticair.co.za
- Phone: +27 68 711 0901